Thank you for shopping with Angelique Francois LLC! Your purchase is more than just an order, it's an investment in the future of Haiti. Every purchase helps fund the construction and support of a school in Haiti, creating opportunities through education and empowering the next generation of leaders. We are deeply grateful for your support and are committed to providing you with quality products and exceptional service. Thank you for being part of this meaningful journey and helping us make a lasting difference, one purchase at a time.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- Items must be unused, and in their original condition.
- Books, merchandise, and products must be returned in original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items are non-returnable:
- Digital products or downloadable content
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will gladly replace the item or issue a refund if approved.
How to Initiate a Return
To start a return, please contact us.
Once your return request is approved, return instructions and the return shipping address will be provided.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refund Process
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable unless the return is due to our error.
- Processing times may vary depending on your bank or payment provider.
